Bambu Dessert Drinks

Chloe a month ago

1 star. The drinks and desserts here are great, which is why I’ve recommended this place to many friends and continued coming back. Unfortunately, my experience today was very disappointing because of the customer service. The young staff member wearing glasses had a very unfriendly and dismissive attitude from the beginning. She asked if we wanted the ice on the side. We were still deciding because we weren’t sure if everyone in our group was going to drink right away, so we turned to each other to discuss it. When we were trying to explain, she seemed frustrated and repeated the question instead of politely helping us. Later, while we were waiting, our order number was 85, but she kept calling 83. We stayed seated because we thought she was calling the wrong number, but she looked annoyed at us afterward. The desserts here are really good, and I’ve always enjoyed coming here and recommending this place to others. However, this experience was disappointing enough that I won’t be returning unless the customer service issue is addressed.

Thu Ngan a month ago

Today, March 8th, at 4:46 PM, a friend and I stopped by to buy five cups in the picture . We had intended to buy seven, but we decided against it because two of them lacked the green jelly strips. However, the real issue was the attitude of the server—a short individual wearing glasses with shoulder-length hair—who acted as if we were standing there begging for freebies!! When she asked me” you wanna put ice inside or on the side”. I answered “ in the side “. And that’s where it all started; she gave me some attitude—seemingly because I didn't understand English (even though I was actually discussing an "in or out" issue with a friend). She acted rudely and asked again “ you want put inside or separate “. I told her “ INSIDE ALL THE WAY”. When our order was ready—number 85, as shown—she called out "83" and kept glancing at us, but we ignored it since it wasn't our number. She kept calling it out and staring right at me; only when I asked, "Is that mine?" did she confirm it was. So, when we didn't hear her the first time, why couldn't she simply say, "Your order is ready"? Was it somehow our fault for not coming to pick it up? THE MAIN ISSUE HERE IS THE LACK OF FRIENDLINESS TOWARD C

Rafiel Cervantes 4 months ago

This worker is very positive and I like her attitude. She treated my kids well and she was patient with us while we were looking at the menu.

K. T. 5 months ago

Came here for the first time. They have a lot of unique Vietnamese and Filipino type of drinks. I don’t know why my wife came here only to buy a boba milk tea lol. It was nothing special, but still pretty good. It was pricier than most boba places. Staff are friendly and fast. Lots of tables to chill at. Lots of parking as well.

Ariel Wakeland a year ago

Great matcha & service!! Their menu is quite large & you could spend all day finding something new. My barista was super helpful & we were able to narrow it down pretty quickly. The taro waffle she was making for an order; smelled incredible!!